Terms of Service

1. Acceptance of Terms

By accessing gatewayfuneralandcremation.com, submitting an arrangement request, or opting in to receive text messages from us, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our website or services.

2. Use of Our Website

You agree to use our website only for lawful purposes and to provide accurate information when completing forms, requesting arrangements, or contacting our care team. You may not use our website to transmit harmful code or attempt to gain unauthorized access to our systems.

3. Our Services

Gateway Cremation Center provides direct cremation, cremation with memorial service, and funeral with cremation options, along with related arrangement coordination, to families in the Greater St. Louis Metropolitan area and Southern Illinois. Pricing listed on our website reflects starting prices; your final quote will depend on the specific services and merchandise you select, consistent with our General Price List.

4. Mobile / SMS Messaging Terms

By opting in to our text messaging program, you agree to the following terms:

• Program description: You will receive text messages related to your arrangement, such as confirmations, appointment reminders, and status updates.
• Message frequency: Message frequency varies depending on your arrangement activity.
• Message and data rates: Message and data rates may apply, based on your mobile carrier plan.
• Opt-out: Reply STOP at any time to cancel. You will receive a one-time confirmation message that you have been unsubscribed. You may resubscribe by opting in again.
• Help: Reply HELP for assistance, or contact us using the information below.
• Carriers: Carriers are not liable for delayed or undelivered messages.
• Consent not required: Consenting to receive text messages is not a condition of purchasing any service from Gateway Cremation Center.
• Supported carriers: Our messaging program is supported by most major U.S. mobile carriers. Not all carriers may be supported, and Gateway Cremation Center is not liable for undelivered messages due to your carrier.

For details on how we use and share information collected through this program, see the SMS Text Messaging Program section of our Privacy Policy.

5. Payment & Pricing

Prices for services and merchandise are outlined in our General Price List, available upon request or through our online arrangement portal. Payment terms will be provided at the time of arrangement.

6. Intellectual Property

All content on gatewayfuneralandcremation.com, including text, graphics, logos, and images, is owned by or licensed to Gateway Cremation Center and may not be reproduced without our written permission.

7. Disclaimers

Our website and its content are provided "as is" without warranties of any kind. While we strive for accuracy, we do not guarantee that all information on our website is complete, current, or error-free.

8. Limitation of Liability

To the fullest extent permitted by law, Gateway Cremation Center will not be liable for any indirect, incidental, or consequential damages arising from your use of our website or text messaging program.

9. Governing Law

These Terms are governed by the laws of the State of Missouri, without regard to conflict-of-law principles, except where services are provided in Illinois, in which case applicable Illinois law governs those services.

10. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website or messaging program after changes take effect constitutes acceptance of the updated Terms.

11. Contact Us

Questions about these Terms or our text messaging program can be directed to:

• Missouri: 1720 Olive Street, St. Louis, MO 63103 — (314) 899-9638
• Illinois: 10 Industrial Park, Cahokia Heights, IL 62206 — (618) 789-0807