Gateway Funeral and Cremation Center
Illinois: (618) 789-0807
Missouri: (314) 899-9638

Privacy Policy

Last updated: September 3, 2026

Robinson Mortuary Services LLC, doing business as Gateway Funeral and Cremation Center ("we," "us," or "our"), respects your privacy. This policy explains what information we collect through gatewayfuneralandcremation.com and our arrangement process, how we use it, and the choices you have — including our SMS text messaging program.

1. Information We Collect

We collect information you provide directly to us, such as when you complete an online arrangement form, call our care team, submit a contact form, or opt in to receive text messages. This may include:

  • Name, mailing address, email address, and phone number
  • Information about a deceased loved one needed to complete arrangements (for example, dates, next of kin, and service preferences)
  • Payment information, processed through our secure arrangement partner
  • Messages you send us through our website, phone, or text messaging program

We also automatically collect limited technical information — such as browser type, device type, and pages visited — when you use our website.

2. How We Use Information

We use the information we collect to:

  • Coordinate and fulfill cremation and funeral arrangements
  • Communicate with you about your arrangement, including confirmations, reminders, and document status
  • Respond to inquiries and provide customer support
  • Improve our website and services
  • Comply with legal, regulatory, and recordkeeping obligations related to death registration and cremation

3. SMS Text Messaging Program

If you opt in to our text messaging program — by submitting your mobile number through our website form, over the phone, or in person — we offer two separate types of text messages from Robinson Mortuary Services LLC, doing business as Gateway Funeral and Cremation Center, and you may consent to either, both, or neither independently:

  • Non-marketing messages: appointment confirmations, arrangement status updates, and follow-up regarding cremation services.
  • Marketing messages: special offers, discounts, and service updates.
Text messaging terms: Message frequency varies based on your arrangement activity. Message and data rates may apply. Consent to receive text messages is never a condition of purchasing any service. You may opt out at any time by replying STOP to any message, or get help by replying HELP. Carriers are not liable for delayed or undelivered messages.
Non-Sharing Clause: "No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."

4. Sharing Your Information

Outside of the SMS opt-in data described above, we may share information with:

  • Service providers who help us operate our business, such as our online arrangement platform, payment processors, and hosting providers
  • Government agencies and vital records offices, as required to register a death and obtain permits
  • Cemeteries, clergy, or other parties you ask us to coordinate with on your behalf
  • Legal or regulatory authorities, where required by law

We do not sell your personal information.

5. Cookies & Analytics

Our website may use cookies and similar technologies to remember preferences and understand how visitors use our site. You can control cookies through your browser settings; disabling them may affect some site features.

6. Data Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain arrangement and contact information for as long as necessary to fulfill the purposes described in this policy, including legal recordkeeping requirements applicable to cremation providers, and then delete or de-identify it.

8. Children's Privacy

Our services are intended for adults arranging cremation or funeral services. We do not knowingly collect personal information from children under 13.

9. Your Choices & Rights

You may opt out of text messages at any time by replying STOP. You may request access to, correction of, or deletion of your personal information, subject to our legal recordkeeping obligations, by contacting us using the information below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be posted on this page.

11. Contact Us

If you have questions about this Privacy Policy or our text messaging program, contact us:

  • Missouri: 1720 Olive Street, St. Louis, MO 63103 — (314) 899-9638
  • Illinois: 10 Industrial Park, Cahokia Heights, IL 62206 — (618) 789-0807